Sending Feedback to the OSC Team

There are several ways to reach the OSC team and community. The right channel depends on what you need: a quick bug report, a billing question, a public discussion, or a conversation with your dedicated contact.

In-product feedback widget

The fastest way to share feedback is through the help icon built into the dashboard.

  1. Sign in to app.osaas.io
  2. Click the ? icon in the bottom-right corner of any page
  3. A slide-out panel opens with a short feedback form
  4. Describe your issue, request, or suggestion and submit

Your message goes directly to the OSC team. This channel works well for:

  • Bug reports (include the service name and steps to reproduce)
  • Feature requests
  • UX friction or confusing flows

Response expectation: The team aims to follow up within 1-2 business days.

GitHub Discussions

For open-ended questions, integration discussions, or sharing what you have built, the community forum is the right place.

Visit the OSC community at community.osaas.io or directly on GitHub Discussions.

This channel works well for:

  • Questions about how services work together
  • Sharing a project you built on OSC
  • Proposing a new open source service for the catalog
  • Getting input from other OSC users

Response expectation: Community-moderated. The OSC team participates regularly but response times vary.

Support email

For account issues, billing questions, and onboarding help, contact the team by email:

contact@support.osaas.io

This channel works well for:

  • Billing or subscription questions
  • Account access issues
  • Onboarding a new team or workspace
  • Questions that require sharing information you would not post publicly

Response expectation: 2-3 business days.

Enterprise CSM channel

Enterprise plan customers have a dedicated Customer Success Manager reachable via a shared Slack Connect channel. Use this channel for:

  • Strategic planning and capacity questions
  • Escalations that need same-day attention
  • Architecture reviews and onboarding

Response expectation: Same day during business hours.

If you are on an Enterprise plan and have not been connected to a CSM channel yet, send an email to contact@support.osaas.io and ask to be set up.

Summary

Channel Best for Response time
In-product widget Bugs, feature requests, UX feedback 1-2 business days
GitHub Discussions Community questions, integration help, showcasing projects Community-moderated
Support email Billing, account issues, onboarding 2-3 business days
Enterprise CSM (Slack Connect) Strategic questions, escalations Same day